Return Policy

Returns & Bad Mango Policy

Exception here are cases where you receive damaged, pressed, squeezed or crushed consignments. In such cases, you may return the consignment, provided you give us all the proofs such as Photographs, Videos. You can avail Return only if you complaint within 06 hours of Delivery. There will be proper investigation on your case and then your return eligibility will be decided. The Delivery Charges for Return and Replacement Product will be beared by the Customer. For Complaint you have to call or send us and email on badmango@arkonkandelights.com before 24 hours of the consignments reach you. After 24 Hours, no complaints will be entertained.

Cancellation Policy

You are aware that once you place an order, our farmer members harvest the fruits to process your orders. You are aware that fruits once harvested, cannot be put back onto the trees. Hence, as a policy, orders once placed and paid for will not be cancelled. We may, at our sole discretion, consider postponement of your order, provided we get your update soon enough and operationally we are in a position to do so. We are not in a position to refund money once the order is placed. Please keep this in mind while placing your order!

Replacement Policy For Bad Mangoes

We, as a farmer body, are committed to giving you the best fruits and complete returns for your every hard earned money. We hope you understand that these are naturally grown fruits and no one can fathom nature. Hapus (Alphanso) Mangoes are delicate fruits and they can get impacted by climatic change unruly weather. Hence, sometimes mangoes may go bad from inside or outside. 
It will be unfortunate if you receive such mangoes, but you need to understand that we will remain committed to you. Please be assured that we do not pack bad mangoes while we are shipping to you. Hapus (Alphanso) Mango stands by its brand & reputation that there Founders are willing to commit & abide by qualified rules & regulations that are implied in the end delivery process.

Hence, we offer replacement in two very specific cases, subject to specific conditions. They are as follows :

1.Damaged Fruits: Though in rare cases, but at times, the courier travel may damage the fruits by the time they reach you. In such a case, the box used to send the fruits to you will be damaged too. If you encounter such a box, we will offer you replacement for such bad or rotten fruits, provided you inform us via email within 24 hours of receiving such consignments, and send us pictures of the damaged fruits and box within 24 hours of receiving such consignments with all your details. The email id to send an email is badmango@arkonkandelights.com.
2.Bad or Rotten Fruits: Though in rare cases, but at times, fruits that look perfectly good from outside, may be bad or rotten from inside. You understand that this is nature and not a man-made product and we cannot, in spite of all efforts, say for sure what is inside the fruit. If you encounter more than 3-4 fruits per dozen bad then we will offer you replacement for such bad or rotten fruits, provided you inform us via email within 24 hours of receiving such consignments, and attach pictures to mail of the damaged fruits and box within 24 hours of receiving such consignments. The Delivery Cost for Replacement Fruits will be bared by the customer. You also understand that mangoes are fruits with very short shelf life and should be consumed within that time frame. The shelf life of ready fruits is around four to five days, after which the taste starts dropping. Developing of wrinkles on the fruit is also a sign of the end of ideal shelf life of the fruits. We have put up this policy to help people get the worth of their money. The email id to send an email is  badmango@arkonkandelights.com.
If the whole consignment turns out bad, we replace it at but. Customer has to bear the Delivery Charges. For handful mangoes, we will send you discount codes of the value of the bad mangoes, which you can use on your next order. Please note that Hapus (Alphonso) Mangoes are not supposed to keep in the refrigerator or in Air Conditioner Room. Mangoes will go bad if kept in the refrigerator or in Air Conditioner Room and we will not be liable for refunds or replacements if you keep the mangoes in the refrigerator and they go bad.

Refunds Policy

In the event we are not able to provide you with a replacement, for reasons including but not limited to season-ending, not enough production, lack of service of courier, etc, we will issue you refunds for the amount you have paid us. The refunds will be issued into your wallet on our portal, and you can use that money to make further purchases. We are not in a position to issue refunds in money.

Exceptions

You are aware that the mangoes that we send to you are sent by third party courier companies and they are the best in their work, Delhivery for instance, which we use. You are aware that when we dispatch mangoes to you, they go out of our control. You understand that they should reach you as soon as possible for them to remain their best. We send you a ‘shipped’ update to as soon as they are taken over by the courier company and it is your responsibility to ensure that you or someone will be there at the given address to receive the box. This replacement and refunds will not hold good in the case that they have reached your city, but the delivery to you is delayed because you were unavailable, did not answer the call, or requested a later date for delivery. You understand that mangoes are perishables and delaying delivery is likely to hasten their perishability. Hence, we will not be liable to give any replacement or refund in such a case when the status check with the courier company shows that later delivery was requested. As explained above, mangoes have a very short shelf life, and should be consumed in that time frame. We are not liable for any requests for refunds and replacements, after the end of shelf life.